We offer a 48-hour hardware replacement. Depending on the service, you may be charged for standard hardware value unless communication between Servacus and the Client decides otherwise.
During open business hours, we guarantee a 3-hour response time to all ticket requests submitted to any department, and a 6-hour response time to any technical request submitted during any out of hours period.
We guarantee that your service will remain accessible 100% of the time. This covers power, cooling and power availability. For hardware maintenance or in the event a technician needs to perform modifications, patches, or alterations to your system to ensure stability, a minimum of 48 hours’ notice will be issued to you. For emergency maintenance or critical security patches, a minimum of 1 hour notice will be published.
Our 100% accessible guarantee does not include DDoS Attacks or attacks out of Servacus control. Mitigation is provided with your service and automated Mitigation remains in place 24/7.